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Answers for families and tutors — calm, clear, and jargon-free.
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Getting startedSet up, first session, and what to expect.Progress & reportsReading reports, feedback, and IEP exports.Billing & plansTrials, plans, invoices, and cancellations.Accessibility & sensoryText size, motion, calm mode, and read-aloud.Privacy & safetyHow we protect your family’s data.Contact a humanReach our team when you need a person.
Popular questions
Sessions are 1:1 video lessons with your child’s tutor. Each lesson adapts in real time to how your child is doing, with built-in regulation breaks and choice built in — never a rigid script.
A short, playful diagnostic sets the starting point, and every learner has sensory settings — text size, spacing, motion, and a calm mode — that persist across sessions. Tutors are ABA-informed and tailor pacing to each child.
Yes. The parent portal shows progress reports, per-session feedback from the tutor, and school-ready IEP exports you can share — all in plain language, no data-science degree required.
You book, reschedule, or cancel sessions right in the portal, and confirmed sessions sync to your Google Calendar so the whole family stays on the same page.
You can start free with no card required. See the Pricing page for current plans — there are no long-term contracts and you can cancel anytime.
We follow FERPA- and COPPA-aligned practices, encrypt data in transit and at rest, and never sell personal information. See the Trust & Security and Data & Privacy pages for the full picture.
Any modern laptop, tablet, or Chromebook with a camera and a stable connection works. Lessons are designed to stay calm and legible even on smaller screens.
Yes — you can invite additional guardians to view progress and feedback from your account settings, with the same privacy protections.
Still need a hand?
Our team replies within one business day — real people who know the platform and neurodivergent learners.